Are you taking new patients?
Yes, Tidewater Heart Institute is taking new patients. Call (757) 825-4260 to schedule an appointment.
Top

What are your office hours?
Our office is open Monday through Friday from 8am to 5pm.
Top

What types of insurance do you take?
For a complete list of insurances we accept, visit our insurance finder page.
Top

Will Tidewater Heart Institute bill my insurance company?
Yes, we typically bill most commercial and goverment insurance plans.
Top

Which hospitals are you associated with?
Our physicians maintain hosptial privileges at Mary Immaculate Hospital, Riverside Regional Medical Center and Sentara Careplex Hosptial. See our hospital procedure page for more information on what types of procedures we perform at these hospitals.
Top

Do you take self-pay patient?
Yes, Tidewater Heart Institute accepts self-pay patients.
Top

Can I pay my bill with a credit card?
Yes, Tidewater Heart Institute accepts Visa and Mastercard.
Top

Who can I contact about billing questions?
You can contact our billing department directly by calling (757) 224-3425.
Top

What if I need to cancel or change my appointment?
If you need to cancel or change your appointment, call our office at (757) 825-4260. For stress testing we require a 24-hour notice to cancel or change an appointment.
Top

I need a prescription refill, who do I call?
You can call our office at (757) 825-4260. Prescription refills are available during regular business hours. If you have not recently seen a physician, you may be asked to schedule an apointment prior to refill.
Top

What are your lab hours?
Our lab is open Monday through Friday from 8am to 5pm.
Top

What types of tests do you perform in your lab?
We perform several types of diagnostic tests in our lab, including nuclear testing. To learn more about the test we perform, visit our cardiac diagnostic services page.
Top

How long do the lab tests take?
This depends on the type of test. For nuclear testing expect to spend 4-5 hours at hour lab.
Top

Do I need to bring my medication to the appointment?
We request that you bring all of your medications to your appointment. Or, you can bring a complete list of your medications that includes the medication name, dose and dose instructions (how often you take your medicine). This will help our clinicians make the best decisions possible when involving your care.
Top

Can I eat in the middle of my tests?
No, you cannot eat in the middle of your nuclear testing. We do provide snacks and drink to patients, once they have completed their testing.
Top

Can my family come with me to the lab?
Your family members are welcome to come with your to the lab. However, they will not be allowed in the testing area. This is for their safety. Family members that accompany patients to nuclear testing must remain in the waiting room.
Top

When do I get my lab results?
Lab results are not given out over the phone. If you are a Tidewater Heart patient, you will need an appointment to get your lab results. These appointments are usually scheduled for 2-3 days after your lab tests. If you just came to Tidewater Heart Institute for lab tests, your results are sent to your physician.
Top

Click here for a printer-friendly version of this page.